Problem Solving and Decision-Making Tools

Participants will experience a variety of methods to help solve problems and make decisions in a nonprofit setting. The class will present tools to assist participants in examining problems and making decisions within nonprofit settings. It will start with the context in which problem solving and decision-making takes place, and includes examining ethical elements, communication, negotiation, various styles of decision-making, and the importance of stakeholders. The tools section of the class will present six steps and various processes to allow participants to examine the problem solving and decision-making tools they already use and add to their toolbox.

Learning Objectives:
• Understanding ethical issues when making decisions and solving problems.
• Determining root causes.
• Involving people in the process of decision making and problem solving.
• Identifying steps to problem solving.

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About the presenter:

Kathleen McCleskey, KM Consulting and Training Connection, is a facilitator, trainer, consultant, and curriculum developer. She conducts classes in project management, multi-day presentation skills class, increasing personal effectiveness, strategic planning, and leading teams and groups are some of the classes Kathleen has conducted in her career.

Kathleen has conducted workshops in the United States, Egypt, Guam, Korea, Spain, Germany, Holland, Canada, Malawi, Thailand, Jamaica, Japan, and Belgium. Her clients include federal, state, profit, and non-profit employees such as USAID, DOD, NASA, and Homeland Security as well as Austin Parks and Recreation, San Antonio Area Foundation, Austin Community College, Special Olympics, Communities in Schools, Dell and Apple Computer, SAE International, Corning Glass, and more.

During her career Kathleen has conducted strategic planning sessions to develop or review the organization’s mission, vision, priorities, and guiding principles. Kathleen has also completed evaluations for nonprofit organizations and audits of volunteer programs for nonprofits. Kathleen was an adjunct faculty member for the University of North Texas for over a decade.

Kathleen has a Master of Human Relations from the University of Oklahoma and an undergraduate degree from the University of Maryland, BA History and English, minor Education. Kathleen is certified in the Cornerstone Organizational Planning methodology of strategic planning.

Kathleen was twice honored as one of the top trainers in the US for Graduate School USA. Kathleen received awards for her service to military families that included the Civilian Patriotic Service Award from the Department of the Army, 2lst Support Command, Kaiserslautern, West Germany, a Second Civilian Patriotic Service Award from the Department of the Army, HQ V Corps, Frankfurt, West Germany, and Civilian Service Award from III Corps and Fort Hood.

Please note Nonprofit Austin reserves the right to postpone this learning opportunity if there is inadequate registration.